Fisk, Raymond P P. : rechercher sur Z-Library

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1

Storytelling about places: Tourism marketing in the digital age

Bassano, Clara, Barile, Sergio, Piciocchi, Paolo, Spohrer, James C., Iandolo, Francesca, Fisk, Raymond

Journal:

Année:

2019

Langue:

english

Fichier:

PDF, 1.54 MB

english, 2019

2

Customer experience modeling: from customer experience to service design

Verma, Rohit, Teixeira, Jorge, Patrício, Lia, Nunes, Nuno J., Nóbrega, Leonel, Fisk, Raymond P., Constantine, Larry

Journal:

Journal of Service Management

Année:

2012

Langue:

english

Fichier:

PDF, 246 KB

english, 2012

3

Crowd‐funding: transforming customers into investors through innovative service platforms

Fisk, Raymond P., Ordanini, Andrea, Miceli, Lucia, Pizzetti, Marta, Parasuraman, A.

Journal:

Journal of Service Management

Année:

2011

Langue:

english

Fichier:

PDF, 184 KB

english, 2011

4

Observational data collection methods for services marketing: An overview

Stephen J. Grove, Raymond P. Fisk

Journal:

Journal of the Academy of Marketing Science

Année:

1992

Langue:

english

Fichier:

PDF, 1007 KB

english, 1992

5

Managing corporate identity: An internal perspective

Cláudia Simões, Sally Dibb, Raymond P. Fisk

Journal:

Journal of the Academy of Marketing Science

Année:

2005

Langue:

english

Fichier:

PDF, 1.63 MB

english, 2005

6

Theory Construction in Marketing: Some Thoughts on Thinkingby Gerald Zaltman; Karen LeMasters; Michael Heffring

Review by: Raymond P. Fisk

Journal:

Journal of Marketing

Année:

1984

Langue:

english

Fichier:

PDF, 191 KB

english, 1984

7

Tracking the evolution of the services marketing literature

Raymond P. Fisk, Stephen W. Brown, Mary Jo Bitner

Journal:

Journal of Retailing

Année:

1993

Langue:

english

Fichier:

PDF, 2.08 MB

english, 1993

8

Transformative service research: An agenda for the future

Anderson, Laurel, Ostrom, Amy L., Corus, Canan, Fisk, Raymond P., Gallan, Andrew S., Giraldo, Mario, Mende, Martin, Mulder, Mark, Rayburn, Steven W., Rosenbaum, Mark S., Shirahada, Kunio, Williams, Je

Journal:

Journal of Business Research

Année:

2013

Langue:

english

Fichier:

PDF, 461 KB

english, 2013

9

Cognitive Relativism and the Practice of Marketing Science

James A. Muncy and Raymond P. Fisk

Journal:

Journal of Marketing

Année:

1987

Langue:

english

Fichier:

PDF, 711 KB

english, 1987

10

The Development and Emergence of Services Marketing Thought

Brown, Stephen W., Fisk, Raymond P., Jo Bitner, Mary

Journal:

International Journal of Service Industry Management

Année:

1994

Langue:

english

Fichier:

PDF, 266 KB

english, 1994

11

Value cocreation in service ecosystems

Beirão, Gabriela, Patrício, Lia, Fisk, Raymond P.

Journal:

Journal of Service Management

Année:

2017

Langue:

english

Fichier:

PDF, 610 KB

english, 2017

12

The impact of improvisation training on service employees in a European airline: a case study

Daly, Aidan, Grove, Stephen J., Dorsch, Michael J., Fisk, Raymond P.

Journal:

European Journal of Marketing

Année:

2009

Langue:

english

Fichier:

PDF, 89 KB

english, 2009

13

The role of technology readiness in self‐service technology acceptance

Fisk, Raymond P., Lin, Jiun‐Sheng Chris, Chang, Hsing‐Chi

Journal:

Managing Service Quality

Année:

2011

Langue:

english

Fichier:

PDF, 165 KB

english, 2011

14

The future of services marketing: forecasts from ten services experts

Grove, Stephen J., Fisk, Raymond P., John, Joby

Journal:

Journal of Services Marketing

Année:

2003

Langue:

english

Fichier:

PDF, 114 KB

english, 2003

15

Changing the Course of Marketing: Alternative Paradigms for Widening Marketing Theory, Research in Marketing, Supplement 2by Nikhilesh Dholakia; Johan Arndt

Review by: Raymond P. Fisk

Journal:

Journal of Marketing

Année:

1987

Langue:

english

Fichier:

PDF, 255 KB

english, 1987

16

The impact of other customers on service experiences: A critical incident examination of “getting along”

Stephen J. Grove, Raymond P. Fisk

Journal:

Journal of Retailing

Année:

1997

Langue:

english

Fichier:

PDF, 1.70 MB

english, 1997

17

Going green in the service sector

Grove, Stephen J., Fisk, Raymond P., Pickett, Gregory M., Kangun, Norman

Journal:

European Journal of Marketing

Année:

1996

Langue:

english

Fichier:

PDF, 187 KB

english, 1996

18

The influence of service environments on customer emotion and service outcomes

Fisk, Raymond P., Lin, Jiun‐Sheng Chris, Liang, Haw‐Yi

Journal:

Managing Service Quality

Année:

2011

Langue:

english

Fichier:

PDF, 268 KB

english, 2011

19

Bridging the academia-practitioner divide: the case of “service theater”

Daly, Aidan, Baron, Steve, J. Dorsch, Michael, P. Fisk, Raymond, J. Grove, Stephen, Harris, Kim, Harris, Richard

Journal:

Journal of Services Marketing

Année:

2014

Langue:

english

Fichier:

PDF, 259 KB

english, 2014

20

Complex service recovery processes: how to avoid triple deviation

Fisk, Raymond P., Edvardsson, Bo, Tronvoll, Bård, Höykinpuro, Ritva

Journal:

Managing Service Quality

Année:

2011

Langue:

english

Fichier:

PDF, 256 KB

english, 2011

21

Applications of impression management and the drama metaphor in marketing: an introduction

Fisk, Raymond P., Grove, Stephen J.

Journal:

European Journal of Marketing

Année:

1996

Langue:

english

Fichier:

PDF, 32 KB

english, 1996

22

Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare

Patrício, Lia, de Pinho, Nelson Figueiredo, Teixeira, Jorge Grenha, Fisk, Raymond P.

Journal:

Service Science

Année:

2018

Langue:

english

Fichier:

PDF, 1.19 MB

english, 2018

23

The global refugee crisis: how can transformative service researchers help?

Nasr, Linda, Fisk, Raymond P.

Journal:

Service Industries Journal

Année:

2018

Langue:

english

Fichier:

PDF, 1.46 MB

english, 2018

24

Book Review: Changing the Course of Marketing: Alternative Paradigms for Widening Marketing Theory, Research in Marketing, Supplement 2

Fisk, Raymond P.

Journal:

Journal of Marketing

Année:

1987

Fichier:

PDF, 542 KB

1987

25

Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Fisk, Raymond P., Alkire (nÃ©e Nasr), Linda, Anderson, Laurel, Bowen, David E., Gruber, Thorsten, Ostrom, Amy L., PatrÃcio, Lia

Journal:

Journal of Service Management

Année:

2020

Fichier:

PDF, 482 KB

2020

26

Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework

Boenigk, Silke, Fisk, Raymond, Kabadayi, Sertan, Alkire, Linda, Cheung, Lilliemay, Corus, Canan, Finsterwalder, JÃ¶rg, Kreimer, Aaron A., Luca, Nadina, Omeira, Mansour, Paul, Pallab, Santos, Marcos F.

Journal:

Journal of Public Policy & Marketing

Année:

2020

Fichier:

PDF, 786 KB

2020

27

Developing the impression management skills of the service worker: an application of Stanislavsky's principles in a services context

Grove, Stephen, Fisk, Raymond, Laforge, Mary

Journal:

Service Industries Journal

Année:

2004

Langue:

english

Fichier:

PDF, 105 KB

english, 2004

28

Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination

Grove, Stephen J, FISK, RAYMOND P, DORSCH, MICHAEL J

Journal:

Service Industries Journal

Année:

1998

Langue:

english

Fichier:

PDF, 1.06 MB

english, 1998

29

Understanding value co-creation in complex services with many actors

Bo Edvardsson and Professor Anders, Professor, Pinho, Nelson, Beirão, Gabriela, Patrício, Lia, P. Fisk, Raymond

Journal:

Journal of Service Management

Année:

2014

Langue:

english

Fichier:

PDF, 547 KB

english, 2014

30

DESIGN-EASE, Version 1.1 (1986);JASS, Version 2.1 (1986);X-STAT, Version 1.1 (1985);EXPERtIMENTAL DESIGN, Version 1.0 (1986)

Review by: Raymond P. Fisk

Journal:

Journal of Marketing Research

Année:

1988

Langue:

english

Fichier:

PDF, 787 KB

english, 1988

31

Wiring and growing the technology of international services marketing

Fisk, Raymond P.

Journal:

Journal of Services Marketing

Année:

1999

Langue:

english

Fichier:

PDF, 173 KB

english, 1999

32

Does service‐dominant design result in a better service system?

Fisk, Raymond P., Edvardsson, Bo, Ng, Gloria, Zhi Min, Choo, Firth, Robert, Yi, Ding

Journal:

Journal of Service Management

Année:

2011

Langue:

english

Fichier:

PDF, 225 KB

english, 2011

33

Internalisation or externalisation?

Fisk, Raymond P., Kowalkowski, Christian, Kindström, Daniel, Witell, Lars

Journal:

Managing Service Quality

Année:

2011

Langue:

english

Fichier:

PDF, 214 KB

english, 2011

34

Accelerating employee-related scholarship in service management

Subramony, Mahesh, Ehrhart, Karen, Groth, Markus, Holtom, Brooks C., van Jaarsveld, Danielle D., Yagil, Dana, Darabi, Tiffany, Walker, David, Bowen, David E., Fisk, Raymond P., Grönroos, Christian, Wi

Journal:

Journal of Service Management

Année:

2017

Langue:

english

Fichier:

PDF, 315 KB

english, 2017

35

Design for service inclusion: creating inclusive service systems by 2050

Fisk, Raymond P., Dean, Alison M., Alkire (née Nasr), Linda, Joubert, Alison, Previte, Josephine, Robertson, Nichola, Rosenbaum, Mark Scott

Journal:

Journal of Service Management

Année:

2018

Langue:

english

Fichier:

PDF, 287 KB

english, 2018

36

Cognitive Relativism and the Practice of Marketing Science

Muncy, James A., Fisk, Raymond P.

Journal:

Journal of Marketing

Année:

1987

Fichier:

PDF, 1.82 MB

1987

37

Systemic Social Innovation: Co-Creating a Future Where Humans and all Life Thrive

Fisk, Raymond, Fuessel, Angie, Laszlo, Christopher, Struebi, Patrick, Valera, Alessandro, Weiss, Carey

Journal:

Humanistic Management Journal

Année:

2019

Fichier:

PDF, 862 KB

2019

38

Thermal (1,3)-allylic rearrangements in sulfoxides and sulfones

Raymond D. Baechler, Pamela Bentley, Lisa Deuring, Susan Fisk

Journal:

Tetrahedron Letters

Année:

1982

Langue:

english

Fichier:

PDF, 326 KB

english, 1982

39

Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank

Lia Patrício, João Falcão e Cunha, Raymond P. Fisk

Journal:

Requirements Engineering

Année:

2009

Langue:

english

Fichier:

PDF, 860 KB

english, 2009

40

National advertising, brands, and channel control: An historical perspective with contemporary options

Charles H. Patti, Raymond P. Fisk

Journal:

Journal of the Academy of Marketing Science

Année:

1982

Langue:

english

Fichier:

PDF, 877 KB

english, 1982

41

A land-to-ocean perspective on the magnitude, source and implication of DIC flux from major Arctic rivers to the Arctic Ocean

Tank, Suzanne E., Raymond, Peter A., Striegl, Robert G., McClelland, James W., Holmes, Robert M., Fiske, Greg J., Peterson, Bruce J.

Journal:

Global Biogeochemical Cycles

Année:

2012

Langue:

english

Fichier:

PDF, 1.81 MB

english, 2012

42

Repeated measurement of the attention components of patients with multiple sclerosis using the Attention Network Test-Interaction (ANT-I): Stability, isolability, robustness, and reliability

Ishigami, Yoko, Fisk, John D., Wojtowicz, Magdalena, Klein, Raymond M.

Journal:

Journal of Neuroscience Methods

Année:

2013

Langue:

english

Fichier:

PDF, 467 KB

english, 2013

43

[IEEE 2013 IEEE 15th International Conference on e-Health Networking, Applications and Services (Healthcom 2013) - Lisbon, Portugal (2013.10.9-2013.10.12)] 2013 IEEE 15th International Conference on e-Health Networking, Applications and Services (Healthcom 2013) - Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems

Teixeira, Jorge Grenha, Patricio, Lia, Nobrega, Leonel, Constantine, Larry, Fisk, Raymond P.

Année:

2013

Langue:

english

Fichier:

PDF, 220 KB

english, 2013

44

[IEEE 2013 Fifth International Conference on Service Science and Innovation (ICSSI) - Kaohsiung, Taiwan (2013.05.29-2013.05.31)] 2013 Fifth International Conference on Service Science and Innovation - Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service

Teixeira, Jorge Grenha, Patricio, Lia, Huang, Ko-Hsun, Nobrega, Leonel, Constantine, Larry, Fisk, Raymond P.

Année:

2013

Langue:

english

Fichier:

PDF, 808 KB

english, 2013

45

Orienting Attention in Aging and Parkinson's Disease: Distinguishing Modes of Control

Kingstone, Alan, Klein, Raymond, Morein-Zamir, Sharon, Hunt, Amelia, Fisk, John, Maxner, Charles

Journal:

Journal of Clinical and Experimental Neuropsychology

Année:

2002

Langue:

english

Fichier:

PDF, 180 KB

english, 2002

46

Reputation attributes in retailing services: managerial perspective

Fisk, Raymond P., Järvinen, Raija, Suomi, Kati

Journal:

Managing Service Quality

Année:

2011

Langue:

english

Fichier:

PDF, 251 KB

english, 2011

47

The Frontiers in Service Conference: a 20-year retrospective

Dorsch, Michael J., Fisk, Raymond P., Grove, Stephen J.

Journal:

Service Industries Journal

Année:

2014

Langue:

english

Fichier:

PDF, 143 KB

english, 2014

48

Telecommunications Technologies Assist Services Marketing

John, Joby, Fisk, Raymond P

Journal:

Journal of Professional Services Marketing

Année:

1985

Langue:

english

Fichier:

PDF, 439 KB

english, 1985

49

A Customer Liberation Manifesto

Journal:

Service Science

Année:

2009

Langue:

english

Fichier:

PDF, 172 KB

english, 2009

50

Collaring the Cheshire Cat’: Studying Customers' Services Experience through Metaphor

Goodwin, Cathy, Grove, Stephen J., Fisk, Raymond P.

Journal:

Service Industries Journal

Année:

1996

Langue:

english

Fichier:

PDF, 1.24 MB

english, 1996